You can read here more information or click here to go directly to our specialized CRM site In Defend Hosting we provide both types of solutions: You want to align CRM software with your existing Enterprise Resource Planning (ERP) software system and the on-premise product is different or superior.Data integration can be tricky enough to begin with, but there are several factors that complicate it further, such as large data volumes integrated across the web and firewall configuration issues. Solving this challenge is key for SaaS CRM solutions to continue to move up market. Info-Tech’s survey suggests that customers are still having some trouble getting the kind of tight integration mid-size and large companies need. You require complex system integration with large data volumes.There is a legislative or regulatory requirement to host your own data or keep it in a certain jurisdiction.You have no disaster recovery plan for CRM so keeping it on someone else’s locations seems smart.You have too few IT staff available to support and administrate the business system over the long term.A lot of companies that went through a failed big-bang CRM project are trying SaaS CRM, but are doing so cautiously and want to see results before they continue their roll outs. You need a business software solution right now that can grow with you as needed.You need to speed up the customer relationship management implementation process.There is a lack of executive support or CRM strategy and you need a departmental solution right away.Info-Tech’s Lava breaks it down this way: “And SaaS products have nearly equal functionality.”Ĭonsidering myths have been busted and the old rules of thumb have been given the finger, how is one to know whether or not to thumb a ride on the cloud computing and SaaS CRM bandwagon? “The total cost of ownership (TCO) is about the same after three years – so don’t make your decision based on that,” she advises. “According to our most recent survey, cloud and SaaS are still gaining market share, and a lot of the myths are being shaken off,” explains Shari Lava, senior research analyst for Info-Tech Research. It appears that companies from large to small are quick to seize these advantages and learn from the experience.
“It’s too common-sensical in today’s economy to do anything other than a hosted solution,” suggests Johnson. “SaaS providers hardware is consistently upgraded and amortized against thousands of other customers software upgrades happen dynamically with no involvement from the end-user response times allow for end-user success and there are no incremental service fees to manage the hardware infrastructure or break-fix issues.” “The virtues of a hosted solution are legendary,” says Bill Johnson, CEO of Jesubi. There are solid reasons for such widespread and enthusiastic adoption rates. “SaaS-only vendors have risen in all key software domains and have successfully challenged the packaged software application companies.” “Cloud Software as a Service (SaaS) offerings continue to grow impressively,” affirms Ahmar Abbas, SVP, remote infrastructure management of CSS Corp., a global IT company.
While several new business software technologies are catching the media buzz – including social CRM, Hosted CRM, open source CRM, customer experience management, mobile CRM, CRM free, SaaS CRM, crm software and business intelligence solutions – none seem to match the confidence in continued growth as the combination of software-as-a-service and cloud computing.
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